Marketplace Host FAQS

Feeling a little lost on your journey? We've been there :) That's why we've created this list of frequently asked questions to point you in the right direction. 

 

Marketplace Approval Process

Retreat Guru's Vetting Process

When we review profiles, we are looking for retreats with high quality content including photos and written detail that showcase their amazing retreats and how they support people in transformative experiences. To us, the best retreats are ones that are authentic, safe, and skillful.

If you offer plant medicine based retreats, our Plant Medicine Form is an essential part of our vetting process. This is how we learn about your lineage, training, and how you facilitate plant medicine experiences. Detailed answers in your submission go a long way for us in our vetting process.

 

Marketplace Checklist

To ensure you have all of the information you need to build out an incredible profile on our marketplace, here is a general guide to follow:

Your main profile is what becomes a template for all of your events and many areas from your main profile can be used in your events!

  • Photos: Have more than 5 photos uploaded and put a photo in every area you can! Avoid photos with words in them
  • Brand Video: Must be a public URL like a vimeo or youtube link (no youtube shorts)
  • Teacher Bios: Include a photo of the teacher and a detailed description of who they are and their lineage/background
  • Pricing Options: Pricing options should be so you get the registration information you need from each person and more reviews per person
  • Written Details: Tell a story of the amazing transformation retreat seekers will experience. When you pour love into what you write and the images you share, you'll be more likely to have people inquire about your retreats
  • Topic Tags: A combination of keywords that are location, experiential, or more niche will be best practice. No hashtags, and one word per topic tag. Consider 5 standard topic tags, and 5 unique tags for each event. Examples: grief, healing, women, lgbtqia, queer, somatic, cuisine, mediterranean, europe, peru, spiritual, psychedelic, etc
  • SEO Titles for your Events: Titles should be 50 characters or less. Follow this guide: [Month of retreat dates] + [length of stay] + [retreat type] + [location]. Example: October - 5 Day Yoga Retreat in Spain
  • Location: Make sure your location is displaying properly with proper town, city, country input.
  • Experiences: Add in up to 6 experiences to your events. As users are searching for these experiences, your retreat will come up in the search results.

 

Approval Time

Our team aims to approve profiles within 3 business days, but this can vary based on the amount of approvals we receive or if your profile is incomplete and requires revision.

 

 

Listing on Retreat Guru

Why list on retreat.guru marketplace?

Our mission is to empower people to discover their inner wisdom and foster a compassionate world. We believe that retreats, whether online or in person, are essential to this journey.

Retreat Guru is the world's largest marketplace for authentic retreats, trusted by centers, teachers, and participants. Thousands of people visit our platform daily, searching for offerings like yours. We invest significant resources through advertising and other initiatives that drive traffic to the marketplace and to your retreats.

Learn more about us

 

Who can list on retreat.guru

We welcome retreat leaders and centers offering transformative experiences in categories such as yoga, meditation, health and wellness, psychedelic & plant medicine, relationships, spirituality, and leadership. Listings promoting illegal activities or discrimination are not allowed.

 

How does it work?

No upfront costs

As a retreat Host, you can list unlimited retreats and online offerings on retreat.guru for free with zero upfront advertising costs.

Marketplace Commission Fee

When a participant books your retreat on our marketplace, Retreat Guru receives a 14% commission booking fee on the total price of the retreat, and this is the deposit participants pay when booking on our platform. The remaining cost of the retreat is collected by you outside of our platform after you confirm the participants registration. Also, if a participant cancels their retreat we refund the 14% commission back to them as we only keep the commission for successful bookings.

Read more about our policies and terms

 

What is a Marketplace Profile?

Your Profile is your home on our platform, and it is intended to showcase your uniqueness, tells your story, and holds reviews from verified participants. If you don't have a physical retreat center that is part of your organization, that's okay! You can set up your profile to share general details of your offerings, and within your Event listings, you can add the specific details about the location, venue, teachers for each retreat.

 

How do I setup my Profile?

Once you've clicked on the link to create your Profile, you will be guided through the setup process. The first step is to answer a few questions so we can create your account. You will then be sent an email with your login information.

After you create your profile, make sure you upload photos and written information into all of the areas within your:

  1. Main Profile
  2. Teacher Bios
  3. Event Listings

You will be able to use information from your main profile in your Event listings, and your Teacher bios are easily added into your events as well.

Add at least 5 high-quality images, use images that showcase your center, and give an overall feel of the environment you provide. Your first photo will act as the featured image on search results. Our research shows the more high-quality imagery you have the more likely a guest is to book.

If you need help filling in the different text fields, click the blue question mark next to each field for some tips!

 

How do I list an Event?

An Event on the marketplace is your retreat listing. This is where you want to share the specifics of a particular retreat, program, or class you offer. To list an event, you will first want to confirm you have your Profile completed with photos and written content, as well as Teachers added in.

When you create an event you will want to follow these guidelines:

  • Photos and Written Content: Add photos and written content into every area of your event - some of these can be the same as your profile (if applicable), and there is a button called ‘Same as Profile’.
  • SEO Titles for your Events: These help your retreats be found easier in searches on Google and on our marketplace:
    • Using [month of retreat dates (when applicable)] + [length of stay] + [retreat type] + [location] is a good rule of thumb.
    • Ex: October - 5 Day Yoga Retreat in Spain.
    • Titles should be 50 characters or less.
  • Location: Make sure your location is displaying properly. Sometimes you need to explore typing in your address, or nearby town/city, or map coordinate points. Check your listings and how they display on the marketplace to ensure the location is accurate.

Event Dates

When setting up your events you have 3 different date types to choose from:

  • Standard: This retreat has a fixed start and end date.
  • Package: This retreat is a set length but participants can choose their start date.
  • Anytime: This retreat option is for online courses or sessions where there is no set start or end date.

Registration Closing Date is used to stop registrations after a certain date.

Event Hosted Online

Check this box if your event is an online event. It will show up in the Online search area of the marketplace for greater visibility.

Pricing Options

Your pricing options should be for each different room/lodging option you offer for this retreat or for the different tiers of service you offer on this retreat.

What are Teacher pages?

Teacher Pages provide another avenue for guests to find your retreats on the marketplace, while ensuring teachers and leaders get their own recognition. It is important to add in Teacher pages before you create your event so that when you go into the next step of creating an Event Listing you can easily add in Teachers. This is also another area where guests can leave a review which help increase the reviews shown on event pages that teacher is listed on.

Please note: If you have a lot of teachers in your retreat centre, you can also add a general Team Teacher page to share a general overview of your entire team as a whole.

 

 

Bookings and Payments

What happens when I get a booking?

How our free marketplace retreat centers work with our platform is as follows:

  1. A participant books and pays the 14% deposit through Retreat Guru (this is the commission we keep)
  2. You get notified about this booking and you can send the participant an email with an intake form or schedule an online interview
  3. If the participant is approved for your retreat, you can collect the remaining cost of the retreat outside of our platform (through Stripe, Paypal, Wise, etc)
  4. If they are not approved for your retreat, you can submit a Change/Cancel Request to us and we refund the 14% deposit paid through our platform. This can be found on the far right hand side of their registration in your profile.

For more advanced registration management tools, check out our retreat management software (RMS).

 

How do participants contact me?

On your event pages, there is an "Ask a question" option below the "Secure your spot" registration button.

When a guest clicks to ask a question, a message is sent to your message center. We also send you a copy to respond via email (if you are logged out of your account). You can also set messages to allow desktop notifications to ensure you receive them right away. Best practice is to respond to messages within 48 hours, or 2 business days.

 

 

How do participants pay for my retreat?

When a participant registers for your retreat they pay a 14% deposit on the total price of the retreat cost. This is the Retreat Guru commission for advertising your listings. It is up to you as the Host to collect the remainder of the retreat balance through your normal registration process.

 

What currencies do you support?

For our free marketplace accounts, Retreat Guru marketplace currently accepts USD and Euros.

 

What happens if someone books and pays for my retreat, but doesn't pass my application criteria?

If someone books with you, but you decide to not accept their registration, you can cancel their booking by going into your registrations list and selecting Change/Cancel Registration for that specific registration.

There is no cost to you for this, and Retreat Guru will refund the 14% commission booking fee.

We advise that you include a notice on your event page that, "After completing your registration and deposit, (your center name) will contact you to confirm your registration and/or provide next steps.”

 

What happens if a participant cancels?

If the guest needs to cancel or does not attend the retreat, you can click on the Change/Cancel Registration on your list of all Registrations and we will cancel the registration and process a deposit refund according to the cancellation policy you have selected. You do not need to send the guest to us for support with this.

We understand that when you list on retreat.guru, it's important your guests are taken care of properly. To ease the cancellation and refund process we ask you to discuss with the guest directly. This allows you an opportunity to save the booking or provide a different solution.

 

How do I report a booking that I received from Retreat Guru but booked offsite?

For each participant who booked with you outside of your profile, please email help@retreat.guru and let us know the following details for each of them:

  • First and Last name, Email address
  • Stay Dates and Retreat Event Name
  • Total Retreat Price (in USD or Euro)

From there, we send this information to our finance team and they will issue an invoice for the 14% booking fee. Once paid, we manually add the registrations into your account and send the review email if the event has already happened. If the event is in the future, they will receive the review email 3 days after the retreat finishes.

 

 

Marketplace Management

How can I improve my search ranking?

We look for complete profiles and events with each field filled in and all images, missing fields can cause you to show lower in search results. In addition, here are some helpful tips you can apply to your events and main profile:

  • Topic Tags: Make sure your topic tags are one specific keyword separated by a comma. No hashtags. Consider 5 standard topic tags, and 5 unique tags for each event. Examples: grief, healing, women, lgbtqia, queer, somatic, wellness, health, cuisine, mediterranean, europe, peru, spiritual, psychedelic, etc. A combination of keywords that are location, experiential, or more niche will be best practice.
  • SEO Titles for your Events: These help your retreats be found easier in searches on Google and on our marketplace:
    • Using [length of stay] + [retreat type] + [location] is a good rule of thumb.
    • Example: 5 Day Yoga Retreat in Spain.
    • Titles should be 50 characters or less.
  • Location: Make sure your location is displaying properly. Sometimes you need to explore typing in your address, or nearby town/city, or map coordinate points. Check your listings and how they display on the marketplace to ensure the location is accurate.

Also, make note of these best practices for profile management:

  • Cancellations: Reduce how many cancellations you have as best as possible, and try to instead change the date of the participants retreat.
  • Reviews: Getting your participants to leave reviews helps your presence on the marketplace as they come from verified participants who book through Retreat Guru.
  • Message Replies: Getting into a weekly habit of checking your message once or twice per week ensures you respond to potential participants in a timely manner.

 

 

What are the policies around photos uploaded to the Marketplace?

To help attract more participants to your incredible events, here is our photo posting policy:

  • High-Quality Coloured Images: Clear photos which are full of colour and taken in natural lighting are best. No Black & White/Filtered Images.
  • Appropriate Size: Please add only horizontal (landscape) photos to your listings. We recommend 720px by 400px. If your image is too wide or too small, the photo will likely look blurry.
  • No Text, Watermarks, Collages or Copyright: Don't upload photos with text or photo collages. Please use photos that you've captured or have the copyrights to.

For more information on Acceptable Use, please reference our Acceptable Use Policy (AUP)

 

How are reviews managed on the Marketplace?

Reviews come from verified participants who book directly through our marketplace.

When leaving a review, we ask participants to describe their first hand retreat experience, not their personal opinion or what they heard from their friend or significant other. We ask them to tell their own story without resorting to broad generalizations and conclusory allegations.

If a negative review is submitted, each centre or teacher reserves the right to respond to the review. The response's will be appended to the review so that both sides are equally heard and honoured.

Under no circumstances do we remove negative reviews without consultation. We have a responsibility to provide accurate information for those listing on our site and to preserve the integrity of all verified reviews left with us. Part of our intention is to create a safer retreat community for all, and that includes preserving participant feedback to help the community make informed retreat choices.

Read our full review policy.

 

 

Account Management

How do I update my Account information?

You can update your Account information through the ‘My Account’ tab in your profile. Make sure your address is set to where your business is registered, or where you personally pay taxes to. If you have any questions, email help@retreat.guru 

 

How do I reset my password?

If you forgot or want to update your password, log out of your account and click the forgot your password button on the login screen. This will generate an email to help you update your password. If you have any issues, please email help@retreat.guru 

 

I need more help, who can I contact?

We want you to be successful on the retreat.guru marketplace. The work you do is important and our goal to help more beings attend wakeful retreats can't be achieved without your success. Don't hesitate to reach out for help at help@retreat.guru

 

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