Marketplace Host FAQS

Feeling a little lost on your journey? We've been there :) That's why we've created this list of frequently asked questions to point you in the right direction. 

Why list on retreat.guru?

 

Our mission is to help people discover their own wisdom, to realize a compassionate world. We believe that going on retreat, be it online or in person, is an essential part of that path.

Retreat Guru is the world's largest marketplace for authentic retreats trusted by retreat centers, teachers and retreat-goers. Every day we get thousands of people actively searching for offerings like yours. We invest significant resources through advertising and other initiatives that drive traffic to the marketplace and to your retreats.

Retreat Guru is the world's largest marketplace for authentic retreats trusted by retreat centers, teachers and retreat-goers. Every day we get thousands of people actively searching for offerings like yours. We invest significant resources through advertising and other initiatives that drive traffic to the marketplace and to your retreats.

Learn more about us

 

Who can list on retreat.guru

 

There is a global community of people - perfect humans - on their own journey to discover what they’ve always had within them all along. We are on this journey with you, because we are seeking the same, too. Together, we want to wake up the world, because we believe that every one of us is already perfect. Just as we are.

We are seeking partnership with mission aligned retreat leaders and centers committed to helping others discover their own wisdom. There are many paths to transformation, retreats on our Marketplace are generally categorized as one of the following:

  • Yoga
  • Meditation
  • Health and Wellness
  • Psychedelic & Plant Medicine
  • Relationship & community
  • Faith based & spiritual
  • Leadership & Social Change

Listings that encourage, promote, facilitate or instruct others to engage in illegal activities, hate speech, violence, discrimination and/or any other characteristic protected by law will be removed.

 

How does it work?

 

No upfront costs

As a retreat Host, you can list unlimited retreats and online offerings on retreat.guru for FREE with zero upfront advertising costs. You will only be charged for verified online registered bookings on the retreat.guru platform.

You can get setup in 3 easy steps:

  1. Create your profile page
  2. Confirm your email and access your dashboard
  3. List events and accept booking online

 

Marketplace Commission Fee

When a participant finds and books your retreat on our marketplace Retreat Guru receives a 14% commission on the total price of the retreat. This commission is immediately collected as a deposit from the participant. It is up to you, as the Host, to collect the remainder of the retreat balance through your normal registration process.

 

Level up

Our professional services team is available to help optimize your listings and pull in qualified traffic to meet your needs.

Read more about our policies and terms

 

What is a Marketplace Profile?

 

Your Profile acts as a home for your reviews, it's a place where you can showcase what makes you unique, tell your story, and set standards for the service guests can expect while on retreat.

If you don't have a physical retreat center that is part of your organization, that's okay! Set this up as a page that describes your services, with imagery to showcase your various retreats, venue(s) and teacher(s). You can use the Event listings to add the specifics about the location, venue, teacher(s) and offerings for individual retreats.

 

How do I setup my Profile?

 

Once you've clicked on the link to create your Profile, you will be guided through the setup process. The first step is to answer a few questions so we can create your account. You will then be sent an email with your login information. From there, you can complete the setup process by navigating to the Center Page from the admin side panel.

It's important to fill in all fields on this page as most fields from this profile will auto-populate into your events to save you time when creating your future retreats. Remember this is where past guests will leave reviews and where future guests will go to find more about you so be sure to add some extra love and special attention to each section. Add at least 5 high-quality images, use images that showcase your center, and give an overall feel of the environment you provide. Our research shows the more high-quality imagery you have the more likely a guest is to book. These images should show potential guests what they could expect when arriving at your center, what your team is like, and what classes or meals may look like when on retreat. Your first photo will act as the featured image on search results.

If you need help filling in the different text fields, click the blue question mark next to each field for some tips!

 

How do I list an Event?

 

An Event on the marketplace is your retreat listing. This is where you want to share the specifics of a particular retreat, program, or class you offer. Fill in all areas and paint a picture of what a guest could expect when attending this retreat with you. Using exact information like addresses or as close to it as possible helps you show up better in searches.

 

Event Dates

When setting up your events you have 3 different date types to choose from:

  • Standard - This retreat has a fixed start and end date.
  • Package - This retreat is a set length but participants can choose their start date.
  • - Ongoing - This retreat option is for online courses where there is no set start or end date.

Registration Closing Date is used to stop registrations after a certain date.

 

Event Hosted Online

Check this box if your event is an online event. It will show up in the Online search area of the marketplace for greater visibility.

 

Pricing Options

Your pricing options should be for each different lodging option you offer for this retreat or for the different tiers of service you offer on this retreat. This needs to be the total price of the retreat cost for each option so the deposit is calculated properly.

 

What are Teacher pages?

 

Teacher Pages provide another avenue for guests to find your retreats on the marketplace, while ensuring teachers and leaders get their own recognition.

 

What happens when I get a booking?

 

Stay organized with all your bookings. Your registration list will include all the information you need to connect with your registrations; name, date registered, program, stay dates, contact email, balance due after deposit payment, and their total registration amount.

When a participant registers for your program, we send a confirmation email to them confirming their booking and advising they will hear from your center within 48 hours. We also send you an email confirming the booking with their contact information at the same time. Once you confirm the booking, you are responsible for collecting the remainder of the retreat balance through your normal registration process.

For more advanced registration management tools, check out our retreat management software (RMS).

 

How do participants contact me?

 

On your event pages, there is an "Ask a question" option below the "Secure your spot" registration button.

When a guest clicks to ask a question, a message is sent to your message center. We also send you a copy to respond via email. You can also set messages to allow desktop notifications to ensure you receive them right away. You are required to respond to messages within 48 hours.

 

 

How do participants pay for my retreat?

 

When a participant registers for your retreat they pay a 14% deposit on the total price of the retreat cost. This is the Retreat Guru commission for advertising your listings. It is up to you as the Host to collect the remainder of the retreat balance through your normal registration process.

 

What currencies do you support?

 

Retreat Guru marketplace currently accepts USD and Euros, but more currencies are coming soon!

 

What happens if someone books and pays for my retreat, but doesn't pass my application criteria?

 

If someone books with you, but you decide to not accept their registration, you can reject their booking. Retreat Guru will refund their transaction in full. There is no cost to you for this. We advise that you include a notice on your event page that, "Your registration is not confirmed until (your center name) have accepted it."

 

What happens if a participant cancels?

 

We understand that when you list on retreat.guru, it's important your guests are taken care of properly. To ease the cancellation and refund process we ask you to discuss with the guest directly. This allows you an opportunity to save the booking or provide a different solution.

 

If the guest needs to cancel or does not attend the retreat, you can click on the change/cancel link on your list of all Registrations and we will cancel the registration and process a deposit refund according to the cancellation policy you have selected. You do not need to send the guest to us for support with this.

 

How do I report a booking that I received from Retreat Guru but booked offsite?

 

If you've received a lead from the marketplace and happened to book offsite you can let us know at accounting@retreat.guru

 

How can I improve my search ranking?

 

Here are some best practices for improving your search ranking:

 

Title

The title of your retreat should be descriptive and include the number of days, type, and location. For example: “7-day Ashtanga Yoga Retreat in Bali”.

 

Photos

Use of photography is critical. It is one of the most important things participants consider when booking a retreat.

 

Written Content

It's best to add information into ALL of the sections when creating your center or event page(s). This way the viewers can paint a picture in their mind of what your retreat will be like. Our scoring also "boosts" your ranking depending on how many sections (and photos) you have added.

 

Location, location, location!

Always make sure to add a proper location! Sorry for the boldness here, but this is one of the most common errors made when creating an event. Without a location, your search-ability dramatically drops!

 

Reviews

The more reviews you have, the more powerful your profile will be. Try to encourage your participants to leave a review for you on the Marketplace.

 

Retreat Type

Check one main category that best describes your event. Some people search by category via the home page, so filling out this section helps the search show participants more relative events based on their interests.

 

Events

The more events you have, the higher your ranking is. This is because we know you are a larger retreat center, and you have lots to offer.

 

Tags

Too many tags will not help. Less is more. The fewer tags you have the more powerful the tags you have are. Don’t create location tags, because we already have the location of the center/event. You want to add tag words that people are going to be searching for.

 

Description

In your description use keywords that are connected to what you are doing. You may want to choose about 5 keywords that really describe what you are doing. Once you've chosen your key words make sure that you add those words 2 or 3 times each in the description.

 

Relevancy

How relevant the retreat/center is to the original search results also affects the ranking (for a particular search). This is matched based on key-words used in the search bar, which tie in to the retreat title, tags, and program description.

 

Response Time The quicker you respond to messages the better your ranking will be in searches.

 

 

What are the policies around photos uploaded to the Marketplace?

 

To help attract more participants to your incredible events, please abide by our photo posting policy:

 

Include High-Quality Coloured Images

Clear photos which are full of colour and taken in natural lighting are best. Black and white or low lighting photos are not permitted.

 

Appropriate Size

Please add only horizontal (landscape) photos to your listings. We recommend 720px by 400px. If you add a smaller photo, they may appear blurry on the site and won't pass our review process. If your image is too wide the thumbnail on the registration page may look blurry.

 

No Text, Watermarks, Collages or Copyright

Having text or watermarks on a photo takes away from the beauty of the actual photo. Please don't upload photos with text or photo collages. Please use photos that you've captured or have the copyrights to.

 

No Black & White/Filtered Images

These distort natural colours. As humans, we are naturally drawn to nature, so the more authentic and real a photo looks, the better! Although logos are allowed, we highly suggest that you feature your first photo to be of the location, venue or authentic participant experiences.

 

For more information on Acceptable Use, please reference our Acceptable Use Policy (AUP)

How are reviews managed on the Marketplace

 

We believe that the best reviews are passionate and personal. They offer a rich narrative, a wealth of detail, and a helpful tip or two for other would-be retreaters.

When leaving a review, we ask participants to describe their first hand retreat experience, not their personal opinion or what they heard from their friend or significant other. We ask them to tell their own story without resorting to broad generalizations and conclusory allegations.

If a negative review is in indeed submitted, each centre or teacher reserves the right to respond to the review. The response's will be appended to the review so that both sides are equally heard and honoured. We do not take sides at Retreat Guru when it comes to disputes.

Under no circumstances do we remove center or teacher profiles with negative reviews - We have a responsibility to provide accurate information for those listing on our site and to preserve the integrity of all verified reviews left with us. Part of our intention is to create a safer retreat community for all, and that includes preserving participant feedback to help the community make informed retreat choices.

Read our full review policy.

 

How do I update my Account information?

 

For proper reporting and to meet our regulations Retreat Guru needs to know where your business is registered. We request this information during the initial account creation, it can then be updated at any time by logging in and navigating to the 'My Account' page. Please ensure this information is kept up to date!

 

How do I reset my password?

 

If you'd like to update your password, log out of your account and click the forgot your password button on the login screen,  follow the prompts. This will generate an email to help you update your password.

Follow this same process if you simply forgot your password.

If you have any issues logging in contact support

 

I need more help, who can I contact?

 

We want you to be successful on the retreat.guru marketplace. The work you do is important and our goal to help more beings attend wakeful retreats can't be achieved without your success. Don't hesitate to reach out for support.

 

Can't find the answers you seek?