Participant FAQS
Hello fellow retreat seeker! Feeling a little lost on your journey? We've been there :) That's why we've created this list of frequently asked questions to point you in the right direction. If you don't find what you're looking for please contact help@retreat.guru and we will be happy to help you out!
General Info
What is Retreat Guru?
Retreat Guru is the world's largest marketplace for wellness travel. Over 1.4 million registrations on our platform, $500 million lifetime bookings and 1500 handpicked packages worldwide. Best of all, we are a small team of 25 retreat goers (just like you) headquartered in Nelson, Canada.
How does it work?
We make it easy-to-find and book trusted online healing experiences. The marketplace is a space for everyone of all skill levels and interests to find and book life-changing retreats. Retreat centres and teachers post their offerings on the marketplace for you to discover. Participants book online, go on retreats and then leave ratings and reviews to help others find their way towards the best transformative travel experiences. To learn more about us click here
Are the retreats verified?
Retreat Guru curates the best retreats from all over the world. All of the published listings have been reviewed and approved by our team who are also retreat goers. We also receive ratings and reviews from participants who help us report bad actors, so we know who is in full integrity. Together, we are an ecosystem — all in service to a greater mission: waking up the world.
We do our best to ensure the best and most trustworthy retreat centers list on our marketplace. If you have any questions or concerns before booking we encourage you to reach out to the host directly using the Contact Host button or read their verified reviews. In addition, plant medicine retreats have an additional vetting stage which they must pass to list on our marketplace.
Finding A Retreat
How do I find the right retreat for me?
You'll find retreats of every type on Retreat Guru, and hosts from every lineage and specialty. To find the right retreat for you, you can select a tile on the homepage for a specialty or try using our search filters and map view. If you would like guidance or support, feel free to reach out to help@retreat.guru.
TIP: If you start by typing in the search bar, you can search by retreat type, teacher name, retreat center, retreat title or any keywords.
Once you have searched you can refine your search by using the retreat type, location, date, duration and cost tab. Only select 'online' if you are looking for an online retreat. You can also use the map view to search by location once you have filtered your results.
How do I find the right Ayahuasca Retreat for me?
We created an Ayahuasca Retreat Wizard to help you find the right fit. Click here to answer a few questions and receive an email of retreats tailored just for you.
If I have a question about the retreat how do I contact a Center directly?
You can reach out to Centers from their profile page. Click on the, "Ask a question" to begin chatting with them. Often these leaders are running retreats so it could take a couple days to hear back. If you haven't heard back you can reach out to your friendly support guru for help. Teachers can also use this avenue to reach out to a Center that they would like to connect and work with!
Booking and Pricing
Is there a best price guarantee?
Yes! All listings on Retreat guru are sourced directly from the Centers that publish their best price every time. What you see on Retreat Guru's marketplace will match what the center or teacher offers directly. No booking fees (because nobody likes fees). If you find a price cheaper somewhere else let us know and we'll help make things right!
Once I find my perfect retreat, how do I book my place?
Click on the 'Book Now' button and fill out the registration form.
I have paid my deposit. What's next?
First wait up to 48-72 hours and if you still haven't heard back click the 'Contact' button on the retreat page you booked and message the retreat host. If you do not hear from the hosts within 24 hours you can reach out to our support team.
Many centers are running with smaller teams and adapting to changes in travel, accommodations and healthcare. This may cause a delay in communications but typically indicates that the host is focused on those who are currently on retreat. Please be patient with retreat hosts as we all navigate the changing world.
My plans have changed, how do I cancel and get a refund?
First step is always to reach out to the retreat center and let them know! You may be able to adjust your dates without cancelling. If you are within the refund period of your retreats cancellation policy (check this on the event page) and need to cancel reach out to the host of your retreat to discuss cancellations. When confirmed the retreat host will reach out to Retreat Guru to cancel your registration and process a refund for your deposit payment. It generally takes 5 business days to receive the funds back on to your card. If you need any help with a cancellation you can reach out to our support team.
After A Retreat
Who do I contact with questions about my experience?
If you have questions after your retreat about your retreat experience, you can contact the retreat centre directly. There is an "Contact' button on every event and centre page. If you have other general questions, you can contact us at help@retreat.guru.
I went on retreat and want to talk about my experience how do I do that?
Reviews are so important to the retreat centre and to us, so we ensure every participant gets an opportunity to leave them. You will receive an email providing you with opportunity to leave a review. If you do not see your review email 3 days after your retreat finishes, please check your spam/junk folder and if you don't see it reach out to us at help@retreat.guru. Also, please review our review posting policy.
Other Questions
How will my information be used?
Your data is private and confidential. Retreat Guru will only share with the center you are directly messaging or booking. To learn more, see our privacy policy and terms.